Utility Billing & Collections

Responsibilities

This is a service-oriented department that provides the following services:

• Billing and payment collections for water, sewer, and solid waste services
• Customer services issue resolutions
• Monthly meter readings
• New account set up for water, sewer, and solid waste services

Resources

• About Our Water
• Garbage and Recycling
• Water Rates
• Water and Sewer Accounts

rEQUEST FOR DISCLOSURE FORM

Request for Disclosure of Information Maintained by the City of Jacksboro Utilities Department Form
Information in your City of Jacksboro Utilities Department customer account record, including information regarding customer usage, services, and billing, including amounts billed or collected for utility usage, is generally excepted from disclosure under Texas Government Code, Chapter 552 (Public Information Act).* However, the Texas Utilities Code, Chapter 182 (Rights of Utilities Customers) provides that a customer of a government-operated utility may request that the government-operated utility disclose personal information in a customer’s account record, including the customer’s address, or any information relating to the volume or units of utility usage or the amounts billed to or collected from the individual for utility usage. Additionally, a customer or a representative of the customer may receive information excepted from disclosure if the information directly relates to utility service provided to the customer and is not otherwise confidential by law.
This form enables you to request disclosure of certain information under Texas Utilities Code, Chapter 182. If you wish to request disclosure of your information, please check the boxes below and return this form.